At “wandawill.store”, we are committed to providing fast and efficient shipping to ensure you receive your order as soon as possible. Below are details of our main operations and deliveries.
1. Order Cut-Off Time
We cut-off orders daily at 6:00 PM (CST). Orders placed after this time will be processed the following business day.
2. Order Processing Time
Orders will be processed within 1-3 business days at one of our fulfillment centers. Please note that orders placed on Sunday will be processed the following Monday.
3. Delivery Time
Once your order has been processed, please allow 7-15 days for delivery. Delivery times may vary depending on your location and uncontrollable factors such as customs or adverse weather conditions. We appreciate your patience in the event of unforeseen delays.
4. Shipping Costs
The standard shipping fee for all orders is $6.99.
5. Shipping Providers
We partner with UPS and USPS to ensure your order is delivered quickly and securely. With the extensive network and reliable service of both partners, we are committed to providing you with a high-quality shipping experience.
6. Order Confirmation
Once your order is successfully placed, you will receive a confirmation email with your order details. Once your order is shipped, you will receive an additional email with tracking information.
7. Order Tracking
You will receive an email or text message with your tracking ID and a link to track your order. You can visit our tracking page to check the status of your package. If you are unsure of your tracking number, please double-check the shipping confirmation email we sent.
8. Incorrect Shipping Address
It is the customer’s responsibility to ensure that the shipping address is entered correctly. Due to the short processing time, please contact us immediately via email at [email protected] if you find any errors in the address. We do not refund unless the package is returned in its original condition.
9. Lost or Stolen Packages
We are not responsible for lost or stolen packages. If the tracking information shows that the package has been delivered but you have not received it, please contact the relevant shipping company. If you have any questions, please contact us at [email protected] for further assistance.
6. Contact
If you have any questions about our operations and transaction policies or need further assistance, please contact us via:
- Email: [email protected]
- Phone: +1 (718) 412-5288
- Address: 20 N Clark St, Chicago, IL 60602
We are committed to providing the best service and are ready to assist you in any issues related to operations and delivery.