Return and Refund Policy
1. Overview
Our return and refund policy is valid for 30 days from the date of purchase. After 30 days, unfortunately we cannot support exchanges or refunds.
To be eligible for a return, your item must be new, unused, and in the same condition as when you received it. The item must be accompanied by the original packaging, receipt, proof of purchase, and any accompanying gifts (if applicable).
2. Items that are not eligible for return
Gift cards, promotional items, and free gifts.
Items that have been purchased for more than 30 days.
Products that are no longer in their original condition, damaged, or missing through no fault of ours.
3. Return Process
If you would like to return an item, please contact us via email: [email protected] to request a return and refund. We will provide instructions on how to return the product. It is the customer’s responsibility to print a return label and mail the product to USPS. Shipping and handling fees are the customer’s responsibility unless otherwise stated.
We will only replace merchandise if the product is defective or damaged. If you would like to exchange for a similar product, please email us at: [email protected].
4. Refunds
After we receive and inspect the return, we will send you an email notifying you of the outcome. If approved, the refund will be processed and returned to the original payment method within a certain period of time.
Note: Return shipping costs will be deducted from your refund.
5. Late or Missing Refunds
If you have not received your refund, please check your bank account again. If you still do not see it, please contact us for further assistance.
6. Order changes and cancellations
We allow order changes or cancellations within 24 hours of placing the order. If the order has not been processed, we will assist you without any difficulty.
7. Contact
If you have any questions about our returns and refunds policy or need further assistance, please contact us at:
- Email: [email protected]
- Phone: +1 (718) 412-5288
- Address: 20 N Clark St, Chicago, IL 60602
We are here to help and aim to bring maximum humor to every transaction.